'We are committed to listen to you' - World Vision's experience with humanitarian feedback mechanisms in Darfur

Author(s)
Jean, I. & Bonino, F.
Publication language
English
Pages
40pp
Date published
10 Oct 2013
Type
Research, reports and studies
Keywords
Accountability to affected populations (AAP), Participation, Comms, media & information, Complaints and feedback mechanisms, Monitoring
Countries
Sudan
Organisations
ALNAP

This case study specifically focuses on World Vision’s experience of setting up and using a feedback mechanism as part of the food assistance programme in South Darfur.

It is part of a larger Active Learning Network for Accountability and Humanitarian Performance (ALNAP) and CDA research project on the effectiveness of feedback mechanisms for affected populations in humanitarian contexts.

Recommended resources