The Guide to the HAP Standard - Humanitarian Accountability and Quality Management (2008)

This Guide is a companion to the HAP Humanitarian Accountability and Quality Management Standard (2007), the full text of which is attached as Annex 1. The Guide follows the structure and format of the HAP Standard for ease of reference. It is aimed at the leaders, managers, and staff of humanitarian agencies that wish to improve the performance of their organisation, at those interested in assessing the case for seeking humanitarian quality assurance certification by HAP, and at those with responsibility for achieving compliance with the requirements of the HAP Standard. It will also be of relevance to individuals and organisations with a general interest in accountability. The Guide explains:
• The HAP Humanitarian Accountability and Quality Management Standard (2007)
• How agencies can meet the Standard
• How agencies can make an application for Certification
• How agencies will be assessed against the Standard in the HAP Certification process.