Report: Improving User Journeys for Humanitarian Cash Transfers

Author(s)
Sagmeister, E. et al.
Publication language
English
Pages
16pp
Date published
01 Dec 2018
Type
Research, reports and studies
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Cash-based transfers (CBT)
Countries
Iraq, Kenya
Organisations
Humanitarian Policy Group (HPG), Ground Truth Solutions
Link
http://groundtruthsolutions.org/our-work/improving-user-journeys-for-humanitaria…

Cash transfer programmes have become a standard component of humanitarian responses. This research explores how to optimise them from a user perspective, based on a better understanding of recipients’ preferences, expectations, and satisfaction levels at various points of interaction with individual cash programmes and delivery mechanisms. This report is based on evidence collected in Kenya and Iraq. Please refer to the separate country case studies for more information: cashjourneys.net