Feedback to Action: Strategies to Improve the Use of Feedback in Programmatic Decision-Making

Author(s)
Bennett, S., Cechvala, S. & Harris, A.
Publication language
English
Pages
30pp
Date published
29 Jan 2018
Type
Research, reports and studies
Keywords
Accountability and Participation, Forced displacement and migration, System-wide performance
Countries
Uganda
Organisations
CDA Collaborative Learning Projects, University College London (UCL), International Rescue Committee
Link
https://www.rescue.org/report/feedback-action-strategies-improve-use-feedback-pr…

The International Rescue Committee, in partnership with CDA Collaborative Learning Projects, conducted a research project to develop and test strategies to assist humanitarian staff to process and use feedback from their beneficiaries more systematically in making program decisions. The study was conducted across over 50 refugee and IDP-serving NGOs in Uganda. Results suggest that even simple, light-touch interventions may shift practitioner behavior towards greater use of feedback.