Beneficiary Satisfaction Surveys: Emergency Operations 2012 Jamaica and Dominican Republic

Publication language
English
Pages
13pp
Date published
05 Mar 2014
Publisher
International Federation of Red Cross & Red Crescent Societies
Type
Research, reports and studies
Keywords
Accountability and Participation, Participation, Disasters, Hurricanes
Countries
Dominican Republic, Jamaica
Organisations
International Federation of Red Cross and Red Crescent Societies (IFRC)
Link
http://adore.ifrc.org/Download.aspx?FileId=47957&.pdf

The specific surveys described in this report linked to Hurricane Sandy operations, are initial
systematically designed beneficiary satisfaction surveys that were conducted to evaluate relief item and delivery satisfaction, and gender balance as well as reaching the targeted vulnerable
population. This was done to improve operations in terms of beneficiary accountability in the
Americas Zone. The next step after 2012 surveys is the development of easy to use, finalised
systemised beneficiary satisfaction surveys for emergency operations that include Non-Food
Items, Shelter, Cash transfer, Water and Sanitation and Emergency Health, but which also
includes beneficiary feedback mechanism after the results of surveys have been finalised. Moving forward the plan is to develop these surveys into a mobile based survey by 2014.