Beneficiary Feedback: How We Hinder and Enable Good Practice

Jean, I.
Publication language
Date published
01 Sep 2017
Research, reports and studies
Accountability and Participation, Development & humanitarian aid, Complaints and feedback mechanisms

This report was produced on behalf of Beneficiary Feedback Learning Group. The Beneficiary Feedback Learning Group (BFLG) members consider beneficiary feedback to be a fundamental ingredient in rights-based programming and accountable aid practice. It is the means by which communities and individuals exercise their right to assess the relevance, quality and effectiveness of development and humanitarian interventions. Through feedback mechanisms, constituents have the opportunity to inform, influence, comment on design and critique projects and services that impact their lives. The mechanisms also offer platforms for programme improvement, with the potential to be conducted in rapid and adaptive ways that drive the contextual relevance of aid programming.