Listening to Communities in Insecure Environments - Lessons from Community Feedback Sessions in Afghanistan, Somalia & Syria

In insecure environments, where humanitarian staff have limited opportunities for face- to-face interactions with communities, achieving accountability to affected populations is more complex and often requires a mix of approaches. Community feedback mechanisms can be a valuable tool to strengthen community engagement, to increase local support and to improve the quality of humanitarian programming. 

This SAVE resource paper presents findings on the effectiveness and appropriateness of community feedback systems in Afghanistan, South Central Somalia and Syria. The research involved consultations with crisis-affected communities, aid agencies and donors, as well as a review of relevant documentation and literature.