Who's listening? Accountability to affected people in the Haiyan response

Buchanan-Smith, M., Ong, J. C. and Routley, S.
Publication language
Date published
30 May 2015
Research, reports and studies
Accountability and Participation, Accountability to affected populations (AAP), Participation, Disasters, Typhoons, Complaints and feedback mechanisms, Response and recovery
Plan International


International humanitarian agencies invested more effort and energy into being “accountable to affected people” (AAP) in the Typhoon Haiyan response than ever before. This case study explores how affected people experienced these accountability efforts, comparing their perspectives with the perspectives of the agencies themselves, and investigates the organisational and systemic factors that enabled some agencies to place AAP centre stage in their programming, and that inhibited others from doing so. The overall aim is to inform current debates and efforts within the sector, to improve and strengthen the ways in which humanitarian agencies engage with affected populations.

The research was carried out between November 2014 and February 2015 using a range of predominantly qualitative research methods. It is part of the Pamati Kita project, designed to promote a more collaborative and collective approach to AAP in the Haiyan response.