Theory and practice in SME performance measurement systems

Describes research undertaken to evaluate the appropriateness of strategic
performance measurement (PM) system development processes for small- and medium-sized
enterprises (SMEs). An evaluation is undertaken of ten PM approaches found in the literature.
To facilitate this evaluation a typology is presented which synthesises current theory. This
evaluation resulted in the identification of a process, based on its congruency to the theoretical
model, which is used for an empirical investigation. Empirical data from SMEs is collected and
analysed using the typology. This indicates a discontinuity between current theory and the
requirements of practitioners in small companies. The paper concludes with a number of
recommendations to facilitate the development of appropriate PM processes for SMEs.