The very first Humanitarian “Customer Calling Center”

Author(s)
Iacucci, A.A.
Publication language
English
Date published
18 Jun 2012
Type
Blogs
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Comms, media & information, Forced displacement and migration
Countries
Somalia
Organisations
Danish Refugee Council (DRC)
Link
http://crisismapper.wordpress.com/2012/06/18/the-very-first-humanitarian-custome…

Several weeks ago I had the fortune to meet with Fatuma Abdulahi, Communications Officer for Accountability for the Danish Refugee Council (DRC), the person behind the HIF project called “Piloting Accountability Systems for Humanitarian Aid in Somalia”, in partnership with UNICEF through the CDRD project (Community-Driven Recovery and Development). Also called “SMS Beneficiary Feedback”, the project is a quick and convenient way for Somali beneficiaries to give feedback about projects funded or services provided by the Danish Refugee Council using an SMS feedback system. The system enables beneficiaries to have a direct access to DRC and a voice in the decision-making process to allocate funds to local projects. It also helps DRC better monitor the effects of the projects on the ground.