SMS Feedback highlights – Part 1: Complaint

Publication language
English
Pages
1pp
Date published
01 Jan 2011
Type
Factsheets and summaries

This document is a response to a SMS complaint about a cash card. 

The translated SMS: “My cash collection ID card was taken by force by one of your staff in 

the Mogadishu office when I went to collect my payments. I want to know why he took
my card and would like your help in getting it back. The staff who took my card accused
me of having a duplicate card, which is untrue.”

From male beneficiary, Cash Relief project, Bondhere, Mogadishu