Refugee, Asylum Seeker and Migrant Perceptions in Vienna, Austria

This report analyses data collected from refugees and asylum seekers currently living in Vienna. It is the first in a series of quantitative and qualitative data collection rounds under the Mixed Migration Platform looking at refugee, asylum seeker and migrant perceptions of the services provided in Austria. Interviews for the survey were conducted face-to-face with 376 refugees, asylum seekers and migrants at institutions that counsel, support and provide accommodation for asylum seekers in Vienna. While respondents were approached at these facilities, they were not necessarily making use of the counselling services on offer. Respondents may have made use of other available services such as language courses, registering for asylum procedures and housing. The goal of this survey is to provide insight into the experiences and perceptions of refugees, asylum seekers and migrants to (i) better inform the overall response in Austria, (ii) to enable NGOs to provide more effective programmes, and (iii) to encourage governmental agencies to adopt data driven policy responses. Respondents were asked to score each closed question on a scale of 1 to 5, with open-ended questions included to provide deeper insights. A qualitative round of data investigation and validation by Ground Truth Solutions in the next few months will delve deeper into some of the issues that surfaced in this quantitative survey. More background and information on the methodology can be found at the end of this report.