Oxfam GB - Helpline "400"

Publication language
English
Pages
15pp
Date published
01 Jan 2010
Type
Research, reports and studies
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Comms, media & information
Countries
Haiti
Organisations
Oxfam

Aims:
–to gauge aid recipients’ perceptions (negative or positive)
–to receive “quick feedback” information about problems and shortcomings on the ground
–to provide fast, appropriate solutions
–to respond to questions about Oxfam GB’s actions and strategies in its emergency response
–to provide another way of recording complaints and grievances
–to act as a learning experience
–indirectly: to test the relevance of Oxfam’s actions and uncover any other needs that have not yet been identified.