Organisational Review of the Norwegian Refugee Council

In 2006 Norad, together with the Norwegian Ministry of Foreign Affairs (MFA), did a comprehensive organisational performance review of the Norwegian Refugee Council (NRC). The report was published in April 2007 with the title “Durable Management for Durable Solutions.” NRC presented a follow-up plan after the review. Some processes have taken longer than expected indicating that the deadlines were too ambitious, but in general we can state that NRC has taken the follow-up very seriously. The report from the review has been used actively and seems to be well known in the organisation. NRC staff interviewed has largely corresponding views on challenges and strengths of the organisation. We observed a self-critical and conscious staff when speaking about the challenges, and at the same time self-confident and enthusiastic about their work.