Optimizing service to the field: A review of the role of the Desk in UNHCR

The purpose of this review is threefold; first, to re-examine the role of the Desk in the light of current management restructuring and the introduction of new management tools; second, to update and address the earlier lack of action on recommendations of former Desk reviews and third, to facilitate informed management decisions for the response to the UNHCR Audit Service recommendations in May 2005.