Multilateral Organisation Performance Assessment Network: Synthesis Report - United Nations High Commissioner for Refugees (UNHCR)

This report presents the findings of an assessment of the United Nations High Commissioner for Refugees (UNHCR) conducted by the Multilateral Organisation Performance Assessment Network (MOPAN). MOPAN reports provide an assessment of four dimensions of organisational effectiveness (strategic management, operational management, relationship management, and knowledge management), an assessment of the organisation’s relevance and reporting on its humanitarian results, and snapshots of UNHCR performance in each of the five countries included in the survey.

In 2006, UNHCR set out on a far-reaching internal reform process to increase its efficiency and improve its delivery. In recent years, UNHCR has been working to consolidate and fine-tune reforms, focusing on results-based planning and budgeting, regionalisation, human resource management, support to operations, and oversight and accountability.