Monitoring and Accountability Manual for Emergency Response and Recovery Program, Pakistan: Save the Children Monitoring, Evaluation and Recovery Program Unit

Save the Children (SC) is committed to ensure that its program interventions are appropriate and designed in a way which positively contributes in lives of children and communities. To abide by this commitment, SC has developed a strong Monitoring, Evaluation and Accountability (MEA) system which aims at improving quality of our interventions and document key learning, at the same time MEA provide timely information to program staff and senior management to make critical and strategic decisions regarding our program interventions. This unit not only aids in ensuring optimum use of resources but also ensures community participation during various stages of the programs. An important component of this unit is Accountability to Beneficiaries that has been framed with an objective to increase accountability to our beneficiaries for the quality of our work and services offered. A complaints and feedback mechanism has also been established and placed under this component to reinforce the beneficiaries and stakeholders right to be heard.

Objectives: 

• To provide orientation to MEA, program and support staff on existing MEA system, methods, tools and practices;
• To provide guidelines on SC Monitoring, Evaluation and Complaint Handling mechanism, MEA staff roles and MEA standards and processes and to be used as a reference document by SC M&E staff on how to monitor and evaluate using the customized tools.