Measuring the organizational responsiveness through managerial flexibility

Purpose

The purpose of this paper is to explore the nature of managerial flexibility and analyse its relationship to the organizational responsiveness of firms. This paper seeks to measure responsiveness by determining the fit between contextual and organizational variables.

Design/methodology/approach

Using an empirical approach and data drawn from a wide range of countries and different industries this paper obtains a sufficiently validated multidimensional scale.

Findings

The research proposes a measurement scale of organizational responsiveness through four types of managerial flexibility: internal and external, structural and strategic.