Lessons from the beneficiary feedback pilot in Pakistan; DFID Access and Beneficiary Feedback Pilots Programme

Publication language
English
Pages
4pp
Date published
01 Jul 2014
Type
After action & learning reviews
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Complaints and feedback mechanisms
Organisations
Development Initiatives (DI)

This summary provides an outline of the key lessons on beneficiary feedback mechanisms (BFMs) drawn from an evaluation of the completed access and beneficiary feedback pilot funded by DFID in Pakistan, which was undertaken during October–November 2013.

This pilot was the first in a series of 10 that will be evaluated as part of DFID’s Access and
Beneficiary Feedback Pilot Programme by ITAD in association with Collaborative Learning Projects (CDA) to inform learning on how BFMs can strengthen programme effectiveness, impact and transparency. Pakistan is the only pilot focussing on emergency response, and was implemented in a shorter timeframe than the other pilots due to the fast-paced nature of the humanitarian programme cycle.