It’s time to listen

The ‘friends and family’ test is invaluable for assessing care, says Ruth May, who leads the Nursing and Care Quality Forum’s work centred on patient feedback

At the end of a busy day, one of the most telling of all the questions we can ask ourselves, is whether, looking back, we would assess the care we have provided as being of a standard we would be happy with had it been given to a loved one.