Interagency Study on Child-Friendly Feedback and Complaint Mechanisms within NGO Programmes

This report presents findings of a survey designed to collect experience and examples of practice in setting up child-accessible feedback and complaint mechanisms in the programmes of five international non-governmental organisations: Educo, Plan International, Save the Children UK, War Child UK and World Vision. The survey represents the first phase of a collaborative study between these five child-focused agencies.

The survey seeks primarily to investigate accessibility of the mechanisms to children and youth, but also to collect information on general practice and management of the mechanism. The types of mechanisms considered were designed to either support children and youth to provide everyday feedback on programming issues, or those that allow them to report on more serious issues that concern themselves or their families and for which the agencies have a responsibility to respond.