Hard Lessons: Delivering Assistance in Government-held Areas of Syria

Syria is one of the most difficult contexts in the world in which to deliver principled humanitarian assistance. Oxfam and the Norwegian Refugee Council (NRC) are among more than two dozen international non-government organizations (INGOs) registered in Damascus, since 2013 and 2015 respectively, navigating this context and responding to Syrians’ humanitarian needs. During this time, several large-scale military offensives have led to substantial shifts in control of territory, which has in turn altered the nature of the humanitarian response.

While there remain several challenges in delivering aid in Syria, this paper explores how negotiation and dialogue can open up quality access for INGOs so that they can reach the people most in need of assistance.