Handling Complaints

Publication language
English
Date published
01 Jan 2014
Type
Websites
Organisations
Humanitarian Accountability Partnership International (HAP)
Link
http://www.hapinternational.org/resources/practical-tools/handling-complaints.as…

Benchmark five of the 2010 HAP Standard in Accountability and Quality Management stipulates that the organisation enables the people it aims to assist and other stakholders to raise complaints and receive a response through an effective, accessible and safe process. 

This website brings together several sources to help with compaint handling.