Guide for setting-up Child Friendly Complaints and Response Mechanisms (CRMs)

Publication language
English
Pages
23pp
Date published
01 Jul 2011
Type
Tools, guidelines and methodologies
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Children & youth, Protection, human rights & security
Countries
Kenya
Organisations
Save the Children

The interagency stakeholder consultations led by Maria Kiani, HAP roving representative, in August 2010 provided very important lessons about a variety of accountability issues in Dadaab; and particularly what children want in terms of a CRM.
Save the Children took lead in children consultations. This involved Focus Group Discussions (FGDs) with children (14 boys and 10 girls) purposefully selected from various sections of Ifo camp to ensure adequate representation across the camp. Two FGDs were conducted for boys and girls separately.
From these discussions, we gained an understanding of what children consider to be the most appropriate mechanisms for them to most easily provide feedback and/or complain. Children described their preferred CRM as one that:
– Provides face–to-face reporting
– Is situated in child-friendly locations
– Is child targeted in terms of set up, information / messaging
– Promotes participation and inclusivity– is flexible and includes younger and non-school
going children