Final evaluation of multi-sector humanitarian response in Ukraine, Depaul & CAFODul a

The Humanitarian Impact Institute (HII) was commissioned to conduct this independent, external evaluation of the Crisis Response Programme funded by the Disasters Emergency Committee (DEC), led by Depaul Ukraine (DPU) across Kyivska, Odeska, Kharkivska, and Zaporizka oblasts. The Crisis Response Programme covers multiple projects over three phases/projects: Phase 1 (complete), Phase 2a (complete), and Phase 2b (ongoing to February 2025). The evaluation aimed to inform Phase 2b programming and assess the performance of Phases 1 and 2a, with a focus on learning outcomes.

The objectives were methodically designed to evaluate engagement and adherence to Core Humanitarian Standards (CHS); scrutinize programme outcomes for effectiveness, efficiency, relevance, and impact; identify practices, challenges, and lessons learned; and provide insights for future programmatic efforts by CAFOD, Depaul International (DPI) and Depaul Ukraine.

The findings present a narrative of Depaul Ukraine's outstanding ability to respond quickly and adapt its operations to the changing demands of crisis situations, while also building on the collaborative initiatives that facilitated cross-border operations and robust safeguarding measures. This integrated approach not only increased the efficiency of the crisis response, but also contributed to strengthening the resilience of communities by providing comprehensive services and optimising the use of resources. However, some challenges persisted, hindering access to services for some groups (residents of frontline communities, people with disabilities, etc). This highlighted the need to effectively address barriers to aiding vulnerable populations.

Depaul Ukraine demonstrated active commitment to client engagement in both the planning and implementation phases of the programme by providing clients with multiple channels for input and feedback. However, social stigma and limited awareness sometimes hindered the effectiveness of such engagement. Proposed strategies to increase engagement include group activities and increased outreach efforts. Nonetheless, DPU services received overwhelmingly positive feedback, particularly in critical areas such as financial assistance, food distribution and psychological support.

Depaul Ukraine has made efforts to coordinate with both government agencies and other NGOs. However, the identified coordination challenges and the general lack of awareness about the work of Depaul Ukraine among other stakeholders highlight the need for further capacity building initiatives and role clarification within the collaborative frameworks.