Engaging with ‘hard to reach’ populations - the example of Somalia

This presentation describes how Oxfam Novib has used a telephone hotline and a variety of other measures to gain feedback from affected populations in remote and inaccessible areas of Somalia. The constraints and considerations of working in a conflict area are also discussed. The presentation is based on Oxfam’s experience of working in Somalia during the conflict but also during the food crisis of 2011.