Constituent Voice. Technical Note 1

Constituent Voice is a methodology developed by Keystone Accountability to
enable organizations to improve results by optimizing their relationships with their
constituents. The purpose of this note is to help organizations understand what
Consituent Voice method is and how it works.

Constituent Voice is a work in progress. We have a strong focus on rapid cycle
learning across all our work, including and maybe even especially with respect to
our core methodology. We are constantly searching for better questions and new
ways to ask then, for new approaches to analyzing and interpreting data, and for
simple ways for organizations to respond and improve. While comprehensive in the
sense of describing all aspects of our methodology, this note is not exhaustive in its
illustrations. Examples of Constituent Voice in action are recorded and published on
our website continuously, and we will update this Technical Note every few months.
The constituents of organizations are sometimes people and sometimes other
organizations. Keystone frequently helps clients to apply Constituent Voice in both
these cases. Constituent Voice works differently in these two contexts.

This note is written mainly about applications of Constituent Voice where respondents are
individuals. To learn more about how we cultivate organization-to-organization
feedback, please supplement your reading of this note with a review of the Keystone
Performance Surveys portion of the Keystone website. There you will learn how
some of our clients are using Constituent Voice to improve their relationships with
their investees, suppliers, grantees, and partners. Our data set here includes over
4,000 responses to Keystone Performance Surveys from over 30 countries.