Complaints Handling Policy and Procedures for International Programmes

CAFOD’s Vision, Mission and Values emphasise our belief in a world where every individual’s rights and dignity are respected. Accountability at CAFOD means taking responsibility for listening to the needs, concerns and views of our supporters, donors, partners and the communities that they serve. It means acting on what they are telling us and being answerable to them for the decisions that we make. It means that we strive to improve the quality, learning and effectiveness of our international programmes as we place our partners and the communities that they serve at the centre of our work.