Beneficiary Feedback and Complaint Mechanisms

Publication language
English
Pages
31pp
Date published
01 Jun 2013
Type
Research, reports and studies
Keywords
Food and nutrition, Food security
Countries
Afghanistan
Organisations
World Food Programme (WFP)
Link
http://foodsecuritycluster.net/sites/default/files/Beneficiary_Feedback_%26_Comp…

This paper summarizes the beneficiary feedback and complaint mechanisms and their processes and 
procedures which are currently being used by Food Security and Agriculture Cluster (FSAC) member 
agencies in Afghanistan. The information has been collected from and validated by 18 participating 
member agencies in the period March to June 2013. This study will help other FSAC member agencies 
to consider establishing or amending their own beneficiary feedback and complaint mechanisms.