After Action Review Report of the HAP Deployment to Dadaab

The HAP deployment team arrived in Dadaab on 16th July for a period of three months. The team was hosted by UNHCR (office space) and CARE (accommodation). The deployment had the following overall goal: to strengthen understanding and practice of humanitarian accountability and quality management with a particular emphasis on facilitating improved information sharing, participation and complaints handling (both at agency-specific and inter-agency level) for refugees and host-community in Dadaab.
With this overall goal, the deployment had three objectives defined as follow:
1. To increase staff understanding and practice of humanitarian accountability and quality management
2. Explore and establish appropriate means through which collective action can be led, facilitated and undertaken to:
a) Strengthen timely, effective and relevant information dissemination to agency staff, refugees and host community through accessible and jointly decided means and mediums.
b) Strengthen the effectiveness, safety and accessibility of complaints and response mechanisms available to refugees and host community at agency-specific and inter-agency levels.
3. To facilitate collective learning on issues of humanitarian accountability and quality, analyse share outputs and lessons learnt during the deployment so that HAP and member agencies can continually improve impact and practice