Using Community Focal Persons for Stronger Accountability: Observations on successes, challenges, and impact on communtiy feedback in GOAL Zimbabwe

Author(s)
Zimunya, A., Farrell.P
Publication language
English
Pages
5pp
Date published
30 Dec 2022
Type
After action & learning reviews
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations
Countries
Zimbabwe
Use in Humanitarian Programme Cycle
Community feedback and community participation
Organisations
GOAL

This brief outlines lessons learnt in Zimbabwe on the use of  Community Focal Persons (FPs) as an additional channel for eliciting communications to the Community Feedback Mechanism (CFM). The brief demonstrates the added value of leveraging existing and trusted community structures as CFM channels, while also understanding that there may be limitations to this approach. Community FPs are a valuable additional CFM channel but should be activated alongside other CFM channels.