Using Community Focal Persons for Stronger Accountability: Observations on successes, challenges, and impact on communtiy feedback in GOAL Zimbabwe

This brief outlines lessons learnt in Zimbabwe on the use of  Community Focal Persons (FPs) as an additional channel for eliciting communications to the Community Feedback Mechanism (CFM). The brief demonstrates the added value of leveraging existing and trusted community structures as CFM channels, while also understanding that there may be limitations to this approach. Community FPs are a valuable additional CFM channel but should be activated alongside other CFM channels.