Growing a Community Feedback Mechanism (CFM) - Lessons from GOAL Turkey

Author(s)
Aldarwish, R., Altvoir, B., and Farrell, P.
Publication language
English
Pages
3pp
Date published
24 Apr 2022
Type
After action & learning reviews
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Organisational Learning and Change
Countries
Turkey
Use in Humanitarian Programme Cycle
For the development of future CFMs in new programming
Organisations
GOAL

In this brief GOAL outlines lessons learnt in Turkey on the development, roll-out, and growth of a new Community Feedback Mechanism (CFM). The brief demonstrates that building trust with the target community is paramount in terms of the CFM gaining acceptance and wide usage. It also demonstrates the importance of gender awareness when thinking about CFM staffing and how, having a more gender balanced team, makes a CFM more accessible and inclusive.