Measuring regulatory performance: Practitioner’s guide to perception surveys

Perception surveys are an increasingly integral component of a business, and citizen-centred approach to regulatory reform, as a means to assist governments with better results in an open, democratic system. This guide helps officials planning perception surveys or engaging external expertise to use perception surveys for evaluating and communicating progress in regulatory reform. It explains the challenges involved in the design and use of business and citizen perception surveys - and ways to overcome them. It will also help officials responsible for writing and evaluating tenders for surveys judge the quality of consultants' work and get the most out of survey results.