Help and Protection Desks After the 2015 Nepal Earthquake

This case study describes how help and protection desks set up by Plan International after the 2015 Nepal earthquake provided critical information and emergency assistance to children, adolescent girls and boys and their families.

After the earthquake in Nepal on 25 April 2015, Plan International established help and protection desks at 42 distribution sites to provide communities with real time information about the humanitarian assistance, to connect families to (government) services, and respond to concerns and feedback.

The help and protection desks included a shaded space where Plan International staff provided information about their entitlements in the relief phase and explained to families how to use the distributed items. In addition, sessions were organised for children, adolescents and caregivers to raise awareness on how to stay safe after the earthquake and where families could get support. Children and adults with more severe psychosocial distress, children at risk of trafficking, or other urgent support needs were connected to appropriate services by Plan International.