Red Cross Telefon Kwa Wouj reaches 2 million callers in two years

The Red Cross Interative information line in Haiti has registered its 2 millionth call, less than two years after it was introduced to the Haitian population.

Known in the telecommunications world as an IVR, the interactive voice response system is widely used in the private sector for services such as telephone banking and automated ticket purchases, however Telefon Kwa Wouj marks the first time the technology has been used in a humanitarian context anywhere in the world.