SMS Feedback and Accountability in Somalia: HIF Case Study

Publication language
English
Pages
12pp
Date published
01 Jun 2011
Type
Research, reports and studies
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Comms, media & information
Countries
Somalia
Organisations
Danish Refugee Council (DRC)

This case study explores the development and implementation of an innovative, mobile
phone-based feedback mechanism by the Danish Refugee Council (DRC) in Somalia. In
a complex conflict setting, characterised by major insecurity, lack of access for humanitarian
actors, and limited civil participation in state structures, the project piloted the use of mobile
phones and internet-based technologies to strengthen communication and feedback
between beneficiaries, aid agencies, Somali communities, and the diaspora.