Effective humanitarian feedback mechanisms - Methodology summary for a joint ALNAP and CDA action research. ALNAP Working draft paper.

Author(s)
Bonino, F. and Knox-Clarke, P.
Publication language
English
Pages
14pp
Date published
01 Feb 2013
Type
Tools, guidelines and methodologies
Keywords
Accountability to affected populations (AAP), Comms, media & information, Complaints and feedback mechanisms, Research methodology
Organisations
ALNAP

The main goal of this ALNAP and CDA initiative is to produce an evidence-informed guidance for humanitarian agencies on strengthening the effectiveness of feedback mechanisms for affected populations in humanitarian contexts. A working definition of humanitarian feedback mechanisms adopted for this study is provided in Box A below. More specifically this research has two objectives:
1. Identify which features of feedback mechanisms for affected populations are most likely to contribute to the effectiveness of such mechanisms as perceived by different user groups – including first and foremost, the crisis affected communities.
2. Provide robust, evidence-informed guidance to ALNAP network members on which elements should be identified and prioritised to help strengthen the overall effectiveness of a feedback mechanism for affected populations in a humanitarian operational setting.