Learning from failure in health care: frequent opportunities, pervasive barriers

Author(s)
Edmondson, A. C.
Publication language
English
Pages
7pp
Date published
01 Jan 2004
Publisher
Quality and Safety in Health Care
Type
Articles
Keywords
Development & humanitarian aid, Health

This article explores aspects of health-care systems that make shared or organisational learning from failure difficult, and recommends strategies for overcoming these barriers, emphasising the critical role of leadership. Leaders must create a compelling vision that motivates and communicates urgency for change; work to create an environment of psychological safety that fosters open reporting, active questioning, and frequent sharing of insights and concerns; and empower and support team learning throughout their organisations as a way of identifying, analysing, and removing hazards that threaten patient safety.