Strengthening the Knowledge and Information Systems of the Urban Poor

A key reason for embarking upon this research was that earlier surveys, evaluations and
experience had concluded that development agencies and researchers who possess
knowledge on urban development had not been very effective at disseminating that
knowledge to the urban poor, resulting in only limited uptake and impact at the grassroots.
There appeared to be various reasons for that: they were not spending enough attention to
exploring the information needs and resources of the urban poor; dissemination was too often top-down and using inappropriate information resources; and, whilst some successful
examples existed, participatory communication methods were still to some extent being
developed and certainly needed wider replication.

Where most surveys of access to knowledge and information by the urban poor have looked
largely at the supply side, this research project aimed to complement that picture by looking at demand, and how that currently is being met. It explored this through fieldwork in informal
settlements in the capital city and at least one secondary town of 3 Third World countries:
Peru, Zimbabwe and Sri Lanka. Local teams of researchers interviewed residents, key
informants and information suppliers. 11 cases where local information systems had been
strengthened were analyzed in more detail. Literature was reviewed, in those countries and
beyond, and 600 people participated in a world wide electronic conference on the issues
researched.

In the context of this research, knowledge was defined as information which has been
internalized by individuals, a community or a society. Information is different in that it can be
shared or transmitted through communication. People often consult different sources of
information to develop knowledge. The best way of representing that complexity is through
knowledge and information systems (KIS), rather than single flows.