Cox’s Bazar common service evaluation 2021

It has long been recognised that humanitarian agencies have a responsibility to ensure those affected by crisis have access to reliable information; to help them participate in decisions which affect them; and to be accountable to the communities they aim to serve. The common service for community engagement and accountability, through its consortium members BBC Media Action and Translators Without Borders (TWB), aims to help agencies and sectors working to support Rohingya refugees and local host communities living in Cox’s Bazar, Bangladesh to achieve this by providing a range of specialist, technical support services. Movement restrictions implemented since the beginning of the pandemic meant that humanitarian programmes were reduced to essential services only in the Rohingya camps, community engagement efforts were restricted, and many initiatives planned for the host community were cancelled. The common service adapted its activities in a number of ways: carrying out online training sessions with practitioners; conducting telephone research with communities; shifting the focus of communication products to meet communities’ information needs around Covid-19; and working with partners to use communication channels which would ensure information was still able to reach communities.