A Guide for Client Responsive Staff Management

The purpose of this Guide is to provide guidance and resources to staff of humanitarian agencies on the competencies required to develop a client responsive orientation. It aims to: 

• Provide guidance and resources for senior management and staff on client responsive recruitment, learning and development and performance management;
• Guide staff to embrace the knowledge, attitudes, skills and behaviours that will institutionalise client responsive programming;
• Guide managers to systematically nurture and model the knowledge, attitudes, skills and behaviours that promote a client responsive orientation in themselves and their team.