Complaints and response process

Publication language
English
Pages
3pp
Date published
01 Jan 2012
Type
Plans, policy and strategy
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Comms, media & information
Organisations
Concern

This document outlines Concern Worldwide’s formal complaints and response process. It seeks to provide safe, accessible and effective channels for individuals, especially beneficiaries, to exercise their right to raise complaints about Concern’s operations, and for a response or redress to be given.